Bulk migrating tickets to new ticketing application

We are working on launching a new ticketing application and portal to replace a TDX ticketing system we've been leveraging for eight years. 

One core set of tickets we want to migrate are approximately 800 tickets that are used to facilitate our laptop loan program for students and staff. 

If necessary, we have student resources that could move these to the new application individually, however I was curious what the vendor recommendation is for this lift.

We have the requirement of preserving the feed for reference. 

Thanks for your time!

Asked by Nick Durr on Thu 4/25/24 5:54 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 4/26/24 9:55 AM

Hello Nick,

Unfortunately we do not have a "free" way to export tickets that would preserve the feed. You could use VAS hours to ask for assistance from our technical team and they might be able to help in some way, but you are probably better doing it by hand if you are in a time crunch is my guess.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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