Web Service Auth Accounts
Hello,
I have a workflow with a web service method that is supposed to create a ticket in a different app. When that step is reached, the logs show a 403 Forbidden error.
Response Body:
{"Message":"You do not have access to this application."}
I am guessing it is because the "Web Service Auth Accounts" ID is different for each application. Is there any way to make this work properly?
Asked by Scott Cory
on Tue 4/30/24 2:18 PM
Last edited Tue 4/30/24 2:21 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 4/30/24 2:42 PM
Hello Scott,
The account that provides the TDX credentials for your web service auth account must have been granted access to the ticketing app you are wanting to create this ticket in.
Can you confirm if that has been granted already?
Check the TDX username that is referenced on the web service auth account record, then look up that account in TDAdmin >Users & Roles > Users to confirm.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
Thank you Mark,
I think that was the reason. I am testing again now. - Scott Cory Tue 4/30/24 5:25 PM
I think that was the reason. I am testing again now. - Scott Cory Tue 4/30/24 5:25 PM