Location and Room, Room Not Showing

Hello, see below. I have a customer Location and Room attribute with a dependency set, but the room field does not show when the location is selected. If I use the standard location and room field, I see the expected behavior, but I cannot set a dependency on the standard location field.

https://app.screencast.com/SpKtzJSWOPKf8

Any ideas?

Thanks, Tevis

Asked by Tevis Boulware on Mon 4/29/24 7:43 PM

Answer (1)

Mark Sayers Tue 4/30/24 9:12 AM

Hi Tevis,

Did you test this by actually opening that form in TDnext to select the Location value and see if the room appears?

I believe there are times (expectedly, for now) that the Preview page does not operate exactly as a "live" situation would. It works for me when I test it in the actual TDNext ticket create scenario.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.

Thanks, Mark, and you are correct. In the "live" view, the location and room works as expected. - Tevis Boulware Tue 4/30/24 12:26 PM