KB interval Reminder to Zero

I have two related questions to 11.9:

  • Can it be confirmed that the "Notify Owner of Review Date" setting on each individual KB article will be set to OFF by default on day 1 release of 11.9?
  • In TD Admin, if the "Article Owner Review Notification Reminder Interval" setting is set to zero days, does this have the effect of never sending a KB article reminder notification?

Thanks!

Asked by Joshua Warth on Wed 4/24/24 2:55 PM Last edited Wed 4/24/24 3:07 PM
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Answers (3)

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Mark Sayers Thu 4/25/24 3:46 PM
  1. @Joshua's question of what the setting will be for "Notify Owner of Review Date" for existing articles: Existing articles will have this checked ON by default in production environments, so any articles that have review dates set in the future will start sending notifications to their article owners when the correct date is met according to the interval set in TDAdmin. Any articles with review dates that are less than the interval, or with review dates in the past, will not send notifications.
  2. @JP's question of "Is there no way to NOT send email reminders for KB articles without removing the review date entirely?": The review date does not have to be removed no, the checkbox to Notify Owner of Review Date just needs to be unchecked. The date can remain there.
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Hi Mark,
Thank you for this information. Take care. - Joshua Warth Thu 4/25/24 4:16 PM
Hi Mark,
Quick follow up: How our team wants to use iPaaS flows to manage KB review dates in the future. How do we keep this from conflicting with an iPaaS automation? - Joshua Warth Thu 4/25/24 4:23 PM
Mark,
Regarding Josh's iPaaS question: what we're looking for is understanding if the "Notify Owner of Review Date" check-box will be OFF by default on all new KB's created after the 11.9 release? Thanks! - Derek Nord Thu 4/25/24 4:37 PM
I'm not sure. I would need more context regarding what you want your iPaaS process to achieve? Can you elaborate? - Mark Sayers Thu 4/25/24 4:40 PM
Derek, @Joshua's question of what the setting will be for "Notify Owner of Review Date" for existing articles: Existing articles will have this checked *ON* by default in production environments, so any articles that have review dates set in the future will start sending notifications to their article owners when the correct date is met according to the interval set in TDAdmin. That was in my post from 3:46 PM ET today. I'm not sure if you had seen it. - Mark Sayers Thu 4/25/24 4:43 PM
Mark, Thanks for that context but I'm looking for what the default setting will be for the checkbox on any future articles that do not exist yet. Thanks! - Derek Nord Thu 4/25/24 5:04 PM
You can actually test this in the Release Preview environment by going to create a new KB article, but the default state of that setting is to *not* be checked. - Mark Sayers Thu 4/25/24 5:09 PM
Hi Mark--Thanks for information. Quick follow up: Is there an iPaaS automation we can implement that will ensure the check box will be unchecked on our KB articles? - Joshua Warth Mon 5/6/24 10:28 AM
Perhaps? I'm not sure if the default connectors are going to be updated with properties to address changing/setting that flag when you create or modify KBs, but that would be the way to do it if you do not wish for reminders to ever go out. - Mark Sayers Mon 5/6/24 10:33 AM
Mark Sayers Wed 4/24/24 3:54 PM

Hi Joshua,

  1. The setting for "Article Notify Owner on Feedback Default" will be enabled by default for any new KB articles created after the 11.9 release.
  2. No, it had the effect of sending the notification on the day the review is due if the KB has a review date populated.

JP, let me confirm that for you.

 

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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Hi Mark,
Thank you for the follow up. I was not referring to the "Article Notify Owner on Feedback Default" setting. I was referring to the "Notify Owner of Review Date" being set to off for any existing KB articles. - Joshua Warth Thu 4/25/24 2:49 PM
J.P. Brannan Wed 4/24/24 3:03 PM

The page says that setting it to 0 will send the reminder message the same day as the revision is due.

Is there really no way to NOT send email reminders for KB articles without removing the review by date entirely? Many of our users are going to absolutely hate that. We've been using reporting to tell them what articles needed updating rather than filling their inboxes. This is especially painful for articles owned by a group.
 

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