Questions
Categories View All Categories
General QuestionsDisabling SSL validation in iPaaS
Hi,
I am trying to use Cisco's DNA Center APIs to create a connector. However, I keep getting hit with: "No such host is known." I tried the API calls in postman and it worked after disabling SSL validation. So I was trying to get that done i...
I am trying to use Cisco's DNA Center APIs to create a connector. However, I keep getting hit with: "No such host is known." I tried the API calls in postman and it worked after disabling SSL validation. So I was trying to get that done i...
1 Answer
Mahir Rahman
Last activity on 6/22/2022 9:45:31 AM by Mark Sayers
IpaaS: Put/Patch requests for Services
Hi,
Are there any put/patch requests for the Self Services -> Service Catalog -> Get Services connector? If not, then is there a way to set it up?
Are there any put/patch requests for the Self Services -> Service Catalog -> Get Services connector? If not, then is there a way to set it up?
1 Answer
Mahir Rahman
Last activity on 7/8/2022 2:43:57 PM by Mark Sayers
iPaaS Flows: Indexing a funky property
Hello,
As some background, I'm using the Google Sheets connector to go ahead and grab some data from Google Drive, selecting some cells in a spreadsheet.
The connector returns a 'values' field, which, in my specific situation (I'm simply sele...
As some background, I'm using the Google Sheets connector to go ahead and grab some data from Google Drive, selecting some cells in a spreadsheet.
The connector returns a 'values' field, which, in my specific situation (I'm simply sele...
1 Answer
Emil Sayahi
Last activity on 7/8/2022 4:50:07 PM by Matthew Deakyne
iPaaS Forms: Updating 'ComboBox' component's 'Choices' property with flow
Hello,
I have a ComboBox component in a form, and I want it to initialise, once the form is loaded, with a set of values given by a flow.
I've set something up in the 'Conditions' tab of the component's settings, and the flow is indeed being ...
I have a ComboBox component in a form, and I want it to initialise, once the form is loaded, with a set of values given by a flow.
I've set something up in the 'Conditions' tab of the component's settings, and the flow is indeed being ...
1 Answer
Emil Sayahi
Last activity on 6/6/2022 8:31:13 AM by David Tod
Hide technician name from clients
Hello,
I've been ask took into if a technicians name can be hidden to the client when making updates and comments on a ticket.
Can this be done without creating a non-sso TDX account or without making modifications to the notification tem...
I've been ask took into if a technicians name can be hidden to the client when making updates and comments on a ticket.
Can this be done without creating a non-sso TDX account or without making modifications to the notification tem...
1 Answer
Todd Simpson
Last activity on 6/2/2022 4:38:39 PM by Mark Sayers
iPaaS: Adding hyperlinks to send emails in Gmail connector
Hello,
Can we add hyperlinks to th email/message body when sending the email through the G-mail connector in iPaaS?
Can we add hyperlinks to th email/message body when sending the email through the G-mail connector in iPaaS?
2 Answers
Mahir Rahman
Last activity on 6/2/2022 11:30:57 AM by David Tod
What is the best way to transition Ticket tasks to Project Plan tasks ... and retain all info?
What is the best way to transition Ticket tasks to Project Plan tasks ... and retain all info?
1 Answer
Lemuel Mayona
Last activity on 6/2/2022 9:29:42 AM by Mark Sayers
How To Embed A Form For Web Requests On Internal Portal
Hello,
Our organization is building out a new portal and we would like to be able to have a form on the new site that would allow users to fill out what they need assistance with and it would come through as a web request to us. We have somet...
Our organization is building out a new portal and we would like to be able to have a form on the new site that would allow users to fill out what they need assistance with and it would come through as a web request to us. We have somet...
5 Answers
Project Request to Project.
Hello,
I am trying to set up a project request intake process.
I have everything set up until I try to staff an approved Project Request so that it will become a project.
I am following the directions here (https://solutions.te...
I am trying to set up a project request intake process.
I have everything set up until I try to staff an approved Project Request so that it will become a project.
I am following the directions here (https://solutions.te...
1 Answer
Martha Smiley
Last activity on 6/1/2022 1:23:30 PM by Martha Smiley
Card Wall Permissions
HI,
My project team has suddenly lost the ability to make changes to the Cards on the Card wall. They were recently grated permissions. Please let me know what would cause them to lose their permissions?
Also please tell me how to fix thi...
My project team has suddenly lost the ability to make changes to the Cards on the Card wall. They were recently grated permissions. Please let me know what would cause them to lose their permissions?
Also please tell me how to fix thi...
1 Answer
Julie Campbell
Last activity on 6/1/2022 11:29:42 AM by Mark Sayers
Ticket Tasks on Ticket Calendar
Is it possible to get Tasks have a Start Date and a Due Date set on the tasks to appear on the Ticket Calendar? We have a group that is starting to heavily use the Ticket Calendar to track work where appointments with individuals are required. So...
1 Answer
Julie Neville
Last activity on 6/1/2022 8:54:24 AM by Mark Sayers
iPaaS Flows: Sorting Data?
Hello,
I have a sheet inside an iPaaS flow that has two columns: a string of characters, and a number.
Usually, programming languages, within their standard libraries, contain methods to call to sort various collections of data, such as l...
I have a sheet inside an iPaaS flow that has two columns: a string of characters, and a number.
Usually, programming languages, within their standard libraries, contain methods to call to sort various collections of data, such as l...
1 Answer
Emil Sayahi
Last activity on 6/1/2022 5:04:07 PM by Mark Sayers
Survey Recipients
Hello! Because of the very large number of public customers we have, we have decided to not create a new requestor/person record for these customers. Will this prevent those customers from receiving a ticket survey request? That seems to be the t...
2 Answers
chelsea doyle
Last activity on 5/26/2022 10:34:27 AM by Mark Sayers
People Import Acct/Dept Issue
During our People Import process I've been getting the following error for this one department that already exists in our system. Any idea as to why it may have an issue with it?
"Health & Human Performance (H&Hp)" is not a valid choi...
"Health & Human Performance (H&Hp)" is not a valid choi...
1 Answer
Todd Simpson
Last activity on 5/25/2022 11:44:30 AM by Mark Sayers
Estimated hours and date changes and resource availability questions
Greetings!
I don't think what I ask below is possible, but I wanted to confirm.
1. On a waterfall plan, is it possible that when estimated hours are set, and those hours are beyond the available capacity of the assigned resource, that th...
I don't think what I ask below is possible, but I wanted to confirm.
1. On a waterfall plan, is it possible that when estimated hours are set, and those hours are beyond the available capacity of the assigned resource, that th...
1 Answer
Alyx Lyons
Last activity on 5/25/2022 11:25:10 AM by Mark Sayers
Search Result Return "Client Home Portal"
Hello, we have named our primary Service Portal application to "UO Service Portal", but as the screen capture shows search results on "UO Service Portal" show "Client Home Portal". Can we change this value, or will it take some time before the "...
1 Answer
Tevis Boulware
Last activity on 5/23/2022 12:35:15 PM by Mark Sayers
Trouble with Web Service Parameter from Workflow
Greetings,
I'm having trouble invoking a web method using a parameter from a previous web method.
The first web method gets the asset from a ticket https://skagit.teamdynamix.com/TDWebApi/api/1271/tickets/{{id}}/assets Param...
I'm having trouble invoking a web method using a parameter from a previous web method.
The first web method gets the asset from a ticket https://skagit.teamdynamix.com/TDWebApi/api/1271/tickets/{{id}}/assets Param...
1 Answer
Torstein Early
Last activity on 5/23/2022 12:11:13 PM by Mark Sayers
Service Request Details
Good morning,
I created a workflow with approval steps. If the approver is just a user in the ITSM, how can I make it visible for them to see all of the service request details? Currently, they can only see who created the ticket and the work...
I created a workflow with approval steps. If the approver is just a user in the ITSM, how can I make it visible for them to see all of the service request details? Currently, they can only see who created the ticket and the work...
2 Answers
Valencia Ingram
Last activity on 5/23/2022 11:59:46 AM by Valencia Ingram
Adding attachment by attachment id
Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...
1 Answer
Braden Hansen
Last activity on 5/20/2022 1:08:59 PM by Mark Sayers
iPaaS Flows: Is it possible to leave comments?
Hello,
I've created two rather complex iPaaS flows that I'd like to document for others.
Is there some functionality in the flow designer view to leave comments near a block?
Thanks
I've created two rather complex iPaaS flows that I'd like to document for others.
Is there some functionality in the flow designer view to leave comments near a block?
Thanks
1 Answer
Emil Sayahi
Last activity on 5/20/2022 1:09:36 PM by Jordyn Mancini
Approval step for clients?
We have a very polite audience (MN Nice is real) and many, many of our tickets are closed by techs and then the client replies with 'thank you!'. Then we have to go back to the ticket and close it again.
Is there any way we can give the c...
Is there any way we can give the c...
2 Answers
Carly Born
Last activity on 5/23/2022 2:11:08 PM by David Tod
API Endpoint to Delete Tags
Hello, is there an API endpoint to delete tags? What is the best way to clear out existing tags (we want to start over, and better plan using tags)?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 5/19/2022 12:06:39 PM by Mark Sayers
Monthly Report Delivery
In the Monthly Report Delivery options you can select the 31st. What will happen if there is no 31st in the month in question i.e. June?
1 Answer
Nicole Lucas
Last activity on 5/19/2022 10:58:47 AM by Mark Sayers
Scheduling using percentages for a resource in a project
Hi TDX!
We are trying to enter in schedules for a resource on projects using percentages, but when I do so, it converts it to a different percentage. For example, when I enter in 30 into the Edit Schedule field, it converted it to 80% (30 hou...
We are trying to enter in schedules for a resource on projects using percentages, but when I do so, it converts it to a different percentage. For example, when I enter in 30 into the Edit Schedule field, it converted it to 80% (30 hou...
1 Answer
Alyx Lyons
Last activity on 5/18/2022 10:17:03 AM by Alyx Lyons
Missing Filed in Projects and Request Report
Hi Mark,
When creating a new report, the "Status" field is not part of the "Projects and Requests Report", but it is in the "Project Request Report". Why is that? Is there a way to add it?
Ida
When creating a new report, the "Status" field is not part of the "Projects and Requests Report", but it is in the "Project Request Report". Why is that? Is there a way to add it?
Ida
1 Answer