Knowledge Base

This article will help administrators and managers who have never set up a knowledge base to get oriented with the basics in TDAdmin and TDClient.

This video will help administrators and managers who are looking to build or update a knowledge-centered support (KCS) practice for their knowledge base.

This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

This how-to article will help TeamDynamix Administrators to bulk import Knowledge Base Articles using the Article Import screen in TDAdmin.

This how-to article will help TeamDynamix Administrators use TDAdmin to create Custom Attributes for Knowledge Base articles, which can help capture additional information outside of the default fields.

This introduction article will help Enterprise or Technician users to approve Knowledge base articles using the TDNext and TDClient interfaces.

This introduction article will help content editors and authors to learn the basics about managing article drafts in the Knowledge Base.

This introduction article will help content editors and authors learn the basics about managing article content in the Knowledge Base.

This introduction article will help content editors and service owners to manage the relationships between articles and services.