This article will help administrators and managers who have never set up a knowledge base to get oriented with the basics in TDAdmin and TDClient.
Learn how to add responsive images to knowledge articles.
Learn how to archive or delete articles within your Knowledge Base.
Matrix explaining how article status and life cycle impact who can view an article.
This introduction article will help content editors and authors learn the basics about managing article content in the Knowledge Base.
Learn how to create and manage knowledge base article templates, including defining templates with HTML/Bootstrap formatting, organizing them into categories, and using pre-built template samples to maintain a consistent content structure.
Content editors and service owners can manage the relationships between articles and services to help users discover related resources.
This introduction article will help content editors and authors to learn the basics about managing article drafts in the Knowledge Base.
Administrators can bulk import HTML articles into a Knowledge Base through TDAdmin using ZIP files.
This how-to article will help TeamDynamix Administrators use TDAdmin to create Custom Attributes for Knowledge Base articles, which can help capture additional information outside of the default fields.
This introduction article will help Enterprise or Technician users to approve Knowledge base articles using the TDNext and TDClient interfaces.
Organize Knowledge Base articles using categories and control access.
Explains how to submit feedback on an article for portal users. Technicians and admins can learn how to manage feedback through the portal or create feedback reports.
Users with the "Access Knowledge Base Details and Feed" can view article details, history and feedback.