Who can use this feature?
- Users with access to a client portal application and the View Knowledge Base permission
- Available with TDX Work Management
Users who can view a Client Portal's knowledge base can subscribe for updates to categories and articles that they have permission to view.
Updates that Trigger Notifications
Here are the types of updates that trigger notifications to go out:
- Article Notifications:
- When the article is published
- When a revision is published
- When the published revision is changed
- Category Notifications
- When new articles are published in the category
- When an article revision is published in the category
- When a published article revision in the category is changed
How to Subscribe and Unsubscribe
To subscribe to an article or category:
- Navigate to the article/category you want to subscribe to
- Click the Subscribe button
To unsubscribe from an article or category:
- Navigate to the article/category you want to subscribe to
- Click the Unsubscribe button