Article Visibility by Status and Life Cycle

The table below describes how article status and life cycle impact which users can view an article.

Status Description Shows in Search Shows in KB Navigation Publicly Visible
Not Submitted Draft / Work in Progress, article not complete Limited* No No
Submitted Article complete, not verified for quality and accuracy Limited* No No
Approved
(Not Published)		 Verified article but not yet Published Limited* Limited* No
Approved
(Published)		 Verified and published – internal vs external controlled by article permissions. 
Public visibility set with flag in permissions.		 All users** All users** Yes**
Archived Article is no longer relevant and removed from general use Limited* No No
Rejected Previously submitted article that has issues and is not to be used until resolved Limited* No No

* Users with TDNext access and "View Articles Regardless of Status" and/or "View All Articles" permission.

** Based on visibility permissions by article or category. Categories or articles permissions may be public or restricted by group membership. Users with "View All Articles" permission can see all articles regardless of visibility permissions setting on a specific article or category.

Print Article