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The table below describes how article status and life cycle impact which users can view an article.
Status |
Description |
Shows in Search |
Shows in KB Navigation |
Publicly Visible |
Not Submitted |
Draft / Work in Progress, article not complete |
Limited* |
No |
No |
Submitted |
Article complete, not verified for quality and accuracy |
Limited* |
No |
No |
Approved
(Not Published) |
Verified article but not yet Published |
Limited* |
Limited* |
No |
Approved
(Published) |
Verified and published – internal vs external controlled by article permissions.
Public visibility set with flag in permissions. |
All users** |
All users** |
Yes** |
Archived |
Article is no longer relevant and removed from general use |
Limited* |
No |
No |
Rejected |
Previously submitted article that has issues and is not to be used until resolved |
Limited* |
No |
No |
* Users with TDNext access and "View Articles Regardless of Status" and/or "View All Articles" permission.
** Based on visibility permissions by article or category. Categories or articles permissions may be public or restricted by group membership. Users with "View All Articles" permission can see all articles regardless of visibility permissions setting on a specific article or category.