Articles dedicated to providing information about Ticketing application Workflows.
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
This outlines how ticket workflows are configured in the Admin application.
This article outlines the different types of steps that can be used when building out a ticketing workflow.
An example of how to setup a workflow and process to automate the reminder notifications as well automated ticket closure when a client stops being responsive.
Overview of how to create a TeamDynamix Web API Auth Account to utilize for Web Services within TeamDynamix.
This introduction article will help Users to create Workflow Web Service with Google OAuth 2.0.
This introduction article will help Ticketing Admins to configure Web Service Auth Accounts in the Ticketing application.
This article describes how to configure and use the TeamDynamix iPaaS step, which integrates ticketing workflows with TDX iPaaS flows.
It is possible to pull specific data points from an API response saved in the workflow.
Step-by-step instructions on how to build a workflow to change the current responsibility of a ticket.
Step-by-step instructions on how to build a workflow to change the current status of a ticket.
Step-by-step instructions on how to create a second ticket that's a child of the current ticket. This builds on "Using web services to create a second ticket."
Step-by-step instructions on how to create another ticket as part of a workflow.
A guide on how to use Api calls in ticket workflows to push outage information into the Knowledge Base.
The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.
The branch step acts as a way to more easily manage branches in a workflow with multiple paths.
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
A Collector step joins several paths of a workflow and waits for all of the paths to complete.
The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.
The Notification step allows a workflow to automatically notify one or more individuals when the step is reached in the workflow.
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
The Timer step allows organizations to pause a workflow at a pre-determined stage.
The Web Service workflow step allows organizations to automate processes by calling an external RESTful web service.