Email Service

Articles about configuring and connecting the email service for replies monitoring and ticket creation.

Articles (12)

Pinned Article Does Microsoft's October 1 2022 Deprecation of Basic IMAP Impact My Institution?

Attachment Support for the Email Monitoring Service

Configuring Email Monitors

Configuring Email Replies

Creating a TeamDynamix Email Service Account

This article describes how to create your TeamDynamix email service account, used by email replies and email monitors.

Email Authentication Accounts

Email Client Configuration/Troubleshooting Information

Email Monitors, Replies and Custom SMTP Configuration Overview [Video]

Email Service [Ticket Creation Rules] Frequently Asked Questions

Email Service Overview

Outlines information about the cloud-based email monitor including how to set it up and configure it in your environment.

Getting Started with Email Service

Configuring email replies lets TeamDynamix handle people's replies to TeamDynamix notifications. Additionally, the email service can also create new tickets based on rules you set.

Migrating to the new Email Service