Articles (19)

Pinned Article Asset Discovery Services Overview

This how-to article will help Technician and Admins to install the Asset Discovery Service to send asset data back to TDX to be seen inside the TDAdmin and TDNext interfaces.

Pinned Article Getting Started with Asset Discovery

This getting started article will help users to set up asset discovery services using TDAdmin and the asset discovery software.

Asset Discovery Data Providers

Data Providers are configured in Discovery Jobs to tell the Scanner which methods to use to scan for devices. We explain the Data Providers in further detail in this article.

Asset Discovery Job not finding agents

In some cases, after running a Discovery Job, computers with the Asset Discovery Agent installed will not show up in the list of discovered assets.

Asset Discovery Job not finding assets via WMI

Asset Discovery may not discover assets via WMI.

Asset Discovery Manager

This article describes the Asset Discovery Manager, which is used for some configuration and troubleshooting activities.

Asset Discovery not listening for agents on designated port

The Asset Discovery Scanner may not show any traffic on the port designated for listening for Agents.

Asset Discovery Process

This introduction article will help asset discovery customers to get familiar with the implementation process using the TDNext and TDAdmin interfaces.

Configuring Asset Discovery Jobs

This how-to article will help Assets/CIs administrators to create asset discovery jobs using the TDAdmin interface.

Configuring the Ping, Active Directory, and ARPDNS Data Providers

This concepts article will help admins using the Asset Discovery Service understand what settings TeamDynamix provides for Ping, Active Directory, and ARPDNS.

Configuring the SNMP Data Provider

This concepts article will help admins using the Asset Discovery Service understand what settings TeamDynamix provides for SNMP.

Configuring the SSH Data Provider

This concepts article will help admins understand how Asset Discovery Service works with the SSH data provider.

Configuring the UPnP Data Provider

This concepts article will help admins using the Asset Discovery Service understand what settings TeamDynamix provides for UPnP.

Configuring the WMI Data Provider

This how-to article will help admins to discover assets with the WMI data provider using the Asset Discovery Service.

Installing the Asset Discovery Agent

This article describes how to install the TeamDynamix Asset Discovery Agent, which gathers information about Windows computers for Asset Discovery.

Installing the Asset Discovery Service

This how-to article will help Technician and Admins to install the Asset Discovery Service to send asset data back to TDX to be seen inside the TDAdmin and TDNext interfaces.

Reviewing Discovery Results

This how-to article will help Asset Application administrators to review the results of an asset discovery job using the TDAdmin interface.

Scheduling Asset Discovery and Sync Jobs

This how-to article will help Assets/CIs administrators to schedule asset discovery jobs using the TDAdmin interface.

Troubleshooting and Escalation Steps for Asset Discovery Issues

General troubleshooting and escalation steps for issues throughout the Asset Discovery process. Please also see articles for specific issues.