Asset Discovery Services Overview

Asset Discovery is a paid add-on. If you are interested in adding Asset Discovery to your TeamDynamix platform, please contact your account manager to conduct a scoping exercise. If you’re not sure who your account manager is: information@teamdynamix.com
This how-to article will help Technician and Admins to install the Asset Discovery Service to send asset data back to TDX to be seen inside the TDAdmin and TDNext interfaces. The user must have the Assets app in the TDNext as well as app admin permissions in the Assets application.

Overview

TeamDynamix Asset Discovery Services use active network scanning and/or Windows-based agents to gather information about the assets in your environment. The service then relays that information to the TeamDynamix cloud environment for integration with TeamDynamix asset applications. Asset application administrators can review the results of the scan and allow the discovery process to modify records within the asset application.

This can work with several different asset protocols that you can have inside your environment. 

Key concepts

Several of the items that are found as a result of asset discovery can map to existing asset management:

  • Vendors: companies who may manufacture, supply, or provide contracts related to assets
  • Product types: groupings of product models, for example "Laptop" and "Desktop"
  • Product models: specific product models that come from a manufacturer, such as "Precision 7510". (Product models have a manufacturer, which is a vendor record)
  • Locations: physical locations, usually modeled as organizational buildings and rooms in those buildings
  • Acct/Depts: departments that may own or have requested assets
  • Assets: the core record--assets may have serial numbers, asset tags, purchase prices, and other information, drawing from all the above records
  • Contracts: assets may have one or more contracts attached to them, for example a support contract

Implementation risks

This section describes issues that may affect how quickly you can implement this module.

  • Client-side technical contacts must have a good understanding of the required asset protocols
  • .NET-based virtual machines are required to to store and run the Asset Discovery Windows tool
  • Network monitoring will only capture data about assets that are on the monitored network/subnet. To capture data on any devices not on a monitored network (e.g., remote workers' devices), an agent must be installed on each individual device.

See also

See the following related articles for information about how to install, configure, and implement asset discovery: 

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Asset Discovery Manager
This article describes the Asset Discovery Manager, which is used for some configuration and troubleshooting activities.
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This how-to article will help Assets/CIs administrators to create asset discovery jobs using the TDAdmin interface.
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This article describes how to install the TeamDynamix Asset Discovery Agent, which gathers information about Windows computers for Asset Discovery.
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This how-to article will help Technician and Admins to install the Asset Discovery Service to send asset data back to TDX to be seen inside the TDAdmin and TDNext interfaces.
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This how-to article will help Assets/CIs administrators to schedule asset discovery jobs using the TDAdmin interface.