Issue
The Asset Discovery service is not listening for agents on a designated port
When checking a port for Asset Discovery activity, nothing is returned
In the Asset Discovery Manager application, the CFGUPDATE message includes a line stating "Agent listener port: disabled"
Troubleshooting
- Verify that customer is using the most up-to-date version of the Scanner software
- Confirm the Discovery Job is active in TDAdmin
- Confirm that the Asset Data Provider is configured for the Discovery Job
- The Agent Listener port is only opened if you have a job that contains an "Agent" data provider
- Open the discjobs.json file in the Scanner's configuration files (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
- Look for the line starting "Methods"
- If the value for this line is blank (i.e., the line shows "Methods": "[ ]" there are no asset discovery jobs configured for this scanner
Escalation Steps
Collect the following information and escalate to Engineering:
- All the .log files under the customer's Scanner installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
- All the configuration files under the customer's Scanner installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
- All the configuration files under the customer's Agent installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix Asset Discovery Agent")
- Any purple (agent-related) messages in the activity log in the Asset Discovery Manager application
- IP address(es) of any machines with agents installed which aren't being contacted
- Scanner ID
- Discovery Job ID