Asset Discovery not listening for agents on designated port

Issue

The Asset Discovery service is not listening for agents on a designated port

When checking a port for Asset Discovery activity, nothing is returned

In the Asset Discovery Manager application, the CFGUPDATE message includes a line stating "Agent listener port: disabled"

Troubleshooting

  • Verify that customer is using the most up-to-date version of the Scanner software
  • Confirm the Discovery Job is active in TDAdmin
  • Confirm that the Asset Data Provider is configured for the Discovery Job
    • The Agent Listener port is only opened if you have a job that contains an "Agent" data provider
  • Open the discjobs.json file in the Scanner's configuration files (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
    • Look for the line starting "Methods"
    • If the value for this line is blank (i.e., the line shows "Methods": "[ ]" there are no asset discovery jobs configured for this scanner

Escalation Steps

Collect the following information and escalate to Engineering:

  • All the .log files under the customer's Scanner installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
  • All the configuration files under the customer's Scanner installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix PROD Asset Discovery Scanner")
  • All the configuration files under the customer's Agent installation directory (e.g., "C:\Program Files (x86)\TeamDynamix\TeamDynamix Asset Discovery Agent")
  • Any purple (agent-related) messages in the activity log in the Asset Discovery Manager application
  • IP address(es) of any machines with agents installed which aren't being contacted
  • Scanner ID
  • Discovery Job ID
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