Questions

Reporting on Open Child Tickets

In case I'm missing it, is there a way to report on only active or open child tickets of a parent? I want to query for a subset of releases and see at a glance how many of them still have child tickets that have not been resolved/closed/cancelled...

1 Answer

Will Schultze Last activity on 1/22/2024 10:01:07 AM by Brittany Renn

TDX main page

Hello I have a quick question, I was wondering if there is any way to edit or remove the Sign-In page I have included a screenshot for reference on which page I am talking about.

1 Answer

Ryan Turner Last activity on 1/22/2024 9:37:56 AM by Mark Sayers

Loading Expenses to Projects via Import or API

Is there a way to load expenses to projects via import or an API call? I didn't see an option for this when I looked at the API documentation, but wanted to check if it was a matter of me just looking for the items by a different name or in the w...

1 Answer

Corrine Knox Last activity on 1/22/2024 9:34:34 AM by Mark Sayers

Macro

Hi,
Within a Form I have a singular flow with a parameterized switch which then returns a template for use within the form based on which action is taken on the form. This cuts down how many flows are created for a form when trying to make it...

2 Answers

Alex Haberer Last activity on 1/19/2024 3:48:12 PM by Miles Bagwell

Can "Search Users" Action/Method Results Be Limited by Group Membership?

Does anyone know of a way to restrict the results of the "Search Users" action from the iPaaS TDX Common connector to either just members of one or two groups or prevent users from a specific group from appearing in the results? I know this can b...

2 Answers

Corrine Knox Last activity on 1/19/2024 10:04:19 AM by Mark Sayers

Assignment Metrics

I am looking to see if there is a metric report that i can run to find incidents that were assigned to a a particular group, but not necessarily still assigned to that same group. e.g. If a ticket moves around from group A to group B to group C, ...

1 Answer

Aleasha Sawyer Last activity on 1/18/2024 3:17:54 PM by Mark Sayers

Project Initial Hours Calculation

Hi,
Can you explain how the "initial hours" field in projects and project reporting are calculated?
Thanks

1 Answer

Kim Rathbone Last activity on 1/17/2024 4:27:49 PM by Brittany Renn

Information Deleted from Sandbox

Hello we recently created a process for change management in our Sandbox environment, which consisted of a new category and form and new attributes as well as a workflow and an automation rule to direct that ticket to the correct group. We tested...

1 Answer

Ryan Turner Last activity on 1/17/2024 12:11:51 PM by Mark Sayers

Comments/Updates in Web Service Method Parameters

Is there any way to get Comments or a Ticket Update from Ticket as a Parameter in a Web Service Method? All I see is Description which is not the same as a ticket update or comment. The workaround I am considering is a custom attribute field, b...

2 Answers

Scott Cory Last activity on 1/16/2024 3:40:56 PM by Scott Cory

Closed Projects data availability

Hi,
How long are data from closed projects available? Is there any duration limits/retention policies we should be aware of?
Thanks,
Kim

1 Answer

Kim Rathbone Last activity on 1/16/2024 4:48:33 PM by Mark Sayers

TDX WebHooks marked as metered?

Hello, I have a couple of webhooks from TDX Ticketing applications that only use TDX Connectors and Microsoft User-Send Mail connectors. Is it the Send Mail connector that makes these webhooks "Metered"?
Thanks, Tevis

1 Answer

Tevis Boulware Last activity on 1/16/2024 4:49:52 PM by Mark Sayers

Have a User with Type "Contact"

Hi,
I have a user with Type "Contact." I created this user myself last year, but I don't know how he got that type. In any case, it doesn't appear I can make any changes to his record. Should I create him again with the correct information?

1 Answer

Sheila McBride Last activity on 1/16/2024 1:28:24 PM by Mark Sayers

Report Showing Attribute Values

Hi Mark,
Please see the attached.

1 Answer

Sheila McBride Last activity on 1/16/2024 12:39:11 PM by Mark Sayers

Past Date/Time Attrubute

The date/time attribute only allows a date/time in the future. Is there a way to set a date/time attribute of an event that ocurred before the time a ticket is created?

2 Answers

Scott Cory Last activity on 1/16/2024 12:48:02 PM by Scott Cory

Limited access for contractor

We have a contractor who supports a single service. Since other aspects of the service belong in our main ticketing app, we are not interested in creating a unique app for these external techs. We do not want to have outside parties having access...

2 Answers

Nate Burt Last activity on 3/22/2024 10:33:43 AM by John Adams

Technician Dashboard

I am following the KB artcile about Designing a Ticket Dashboard ( https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=156092 ).
When I try to add the Calendar feed to the desktop it either doesn't show anything or it show...

2 Answers

Darin Waldrop Last activity on 1/16/2024 3:03:03 PM by Darin Waldrop

Actual Hours Report

Does the task time roll up into the ticket time on the actual hours report?

1 Answer

Annette Howard Last activity on 1/12/2024 2:00:59 PM by Brittany Renn

iPaaS Connector Problem

In iPaaS I made a new connector using the standard REST API Service connector. The new connector uses a Generic OAuth 1 credential. If I use action that has no parameters and doesn't pass anything in the body it works successfully. But when I...

2 Answers

Cory Morgan-Berg Last activity on 1/11/2024 6:04:45 PM by Mark Medaugh

Service Manager / Owner visibility on client portal

Is there a way to make the service owner visible on a service page?

1 Answer

David Tod Last activity on 1/11/2024 11:48:27 AM by Mark Sayers

Do the TDX Notification Templates have an ID?

It seems every element in TDX has a unique id but I am unable to find this for the TDX Notification Templates. Maybe if I explain what I am wanting to do it would make more sense. I am trying to figure out how to RESEND notifications from IPa...

1 Answer

Darla Bury Last activity on 1/11/2024 11:31:06 AM by Mark Sayers

Ticket Reminders

Hi,
Before I create a series of reports for our techs, is there already something built in that will remind techs of outstanding tickets? I see that exists for project tasks.
Thanks,
Sheila

1 Answer

Sheila McBride Last activity on 1/11/2024 9:42:39 AM by Mark Sayers

Related Asset Application

When creating a service, is there a way to set the related asset application as a setting rather than (in addition to) in the service form? i.e. as a property of the service catalog, so that services end up in a specific asset application by defa...

1 Answer

David Tod Last activity on 1/10/2024 2:07:44 PM by Mark Sayers

Create relationship between Projects and Assets

We would like to create many-to-many relationships between Projects in our Project Planning Module and Assets in our Application Portfolio, so that we can support our security team is assessing applications in a timely manner that supports decisi...

1 Answer

Skye Swoboda-Colberg Last activity on 1/10/2024 1:42:22 PM by Mark Sayers

Privileged-Access Management Process

Hi,
Have any other TeamDynamix-using organizations used TeamDynamix to create a privileged-access management process? We're getting read to build one, but would like to have some ideas.
Best,
Sheila

1 Answer

Sheila McBride Last activity on 1/10/2024 11:18:44 AM by Mark Sayers

People Import - Groups

Hi!
Is there a way during user import from Import Jobs to create a user, but also add them to an existing group? if so, what field heading is needed?

1 Answer

Michael Rodriguez Last activity on 1/10/2024 10:35:29 AM by Mark Sayers

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