Reporting on Open Child Tickets
In case I'm missing it, is there a way to report on only active or open child tickets of a parent? I want to query for a subset of releases and see at a glance how many of them still have child tickets that have not been resolved/closed/cancelled. The "Children Count" select shows me the total number of children.
Asked by Will Schultze
on Mon 1/22/24 8:29 AM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Mon 1/22/24 10:01 AM
Hi Will,
I believe you should be able to configure this in a ticket report using a combination of filters like "Has Parent is True" and "Parent Classification is one of Release." Can you give that a try and see if it helps at all?
Best,
Brittany Renn
TDX Support
No feedback
Hi Brittany,
I'm looking for a parent-centered approach. I need to be able to quickly see which releases no longer have any open child items. A report of open children won't show me the "completed" parents.
Thank you,
Will - Will Schultze Mon 1/22/24 4:36 PM
I'm looking for a parent-centered approach. I need to be able to quickly see which releases no longer have any open child items. A report of open children won't show me the "completed" parents.
Thank you,
Will - Will Schultze Mon 1/22/24 4:36 PM
You can also filter on "Parent Status" and add a reporting column for Parent ID, so that would allow you to account for the completed parent tickets. Does that help or were you aiming for something else?
- Brittany Renn
Mon 1/22/24 4:40 PM
I was aiming for something else, but you've given me enough to know I need to request an enhancement! Thanks again. -W
- Will Schultze
Tue 1/23/24 7:54 AM