Articles (16)

Automating Access Management Request & Provisioning Using iPaaS

Centralized access management at MSU via scalable iPaaS forms.

Automating the Student Technology Loaner Program

Learn how iPaaS streamlines the Student Tech Loaner Program to improve efficiency.

Building a CAI Strategy

Prepare for Conversational AI with KB readiness and service alignment.

Business Intelligence Utilizing Power BI

North Dakota University System (NDUS) showcases Power BI dashboards for efficient service management.

CAI Feature Showcase

Discover the power of Conversational AI paired with iPaaS.

Conversational AI Introduction

Explore Conversational AI's impact on chat and learn how it enhances chatbots.

From Chaos to Clarity: Building & Maintaining a CMDB

Unlock the secrets of CMDB development with a roadmap for IT professionals to navigate complexities.

Handling Facilities Preventative Maintenance in iPaaS

Palm Beach State College overhauled Facilities system with TDX and iPaaS.

Implementing a PMO for Information Technology Services

Rhode Island College adopts TDX for IT project management, streamlining processes.

IT Takes A Village: Managing the Service Catalog via Service Attributes

University of Michigan ITS tracks service details in TeamDynamix with custom attributes.

Making the Knowledge Base (KB) Usable by the Community

Optimize TDX with a user-friendly Knowledge Base template, expanding beyond IT.

Mobile App Deep Dive

Discover the new TeamDynamix Mobile App's features and benefits.

Revamping a Legacy Request Form with iPaaS

Seamlessly integrate legacy forms with TDX using iPaaS.

Software Licensing Management Process

Automate software licensing with iPaaS for reporting and notifications.

Walking Through the Training Blues

Western Kentucky University ITS revamps TDX training with innovative methods, no exams.

What to Expect in your CAI Implementation

Review key steps in CAI implementation: training, steps, testing, optimization.