Automating the Student Technology Loaner Program
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In today's rapidly evolving educational landscape, technology plays a pivotal role in ensuring students have the tools they need to succeed. At the core of this mission is the Student Technology Loaner Program, a vital initiative designed to equip students with essential technological resources. This presentation delves into the innovative workflows and automation strategies that are integral to the program's success, utilizing Integration Platform as a Service (iPaaS) to streamline operations and enhance efficiency. Attendees will gain insights into how iPaaS facilitates the seamless assignment of tickets to the appropriate technician, ensuring that each request is addressed promptly and effectively. We'll explore the automated processes for updating asset statuses throughout the lifecycle of the loan - from staging for pickup to deployment, and eventually, re-imaging upon return. Moreover, the session will highlight the mechanisms for tracking the return date, processing extensions, and fostering accountability among users. By leveraging iPaaS, the program not only simplifies administrative tasks but also enhances the user experience, ensuring students have uninterrupted access to the technology they depend on. Through practical examples and best practices, participants will leave with a thorough understanding of how to implement similar automation in their institutions, driving efficiency and supporting student success through innovative technology loaner programs.
Speakers
Brandon Simpson
Application Development Specialist II
Florida SouthWestern State College