From Chaos to Clarity: Building & Maintaining a CMDB
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In the intricate web of modern IT environments, the journey from disarray to order hinges on the successful creation and maintenance of a Configuration Management Database (CMDB). This presentation aims to demystify the complexities of CMDB development, offering a roadmap for IT professionals to navigate the challenges of cataloging IT assets and their relationships. The key is to approach the CMDB as a process, not a project, and incorporate it into a consistent change management framework. This session is designed for IT managers, system administrators, and anyone involved in IT service management who seeks to elevate their organization's IT governance and service delivery. By the end of this session, attendees will be equipped with the knowledge and tools necessary to embark on their CMDB journey, transforming their IT landscape from a state of chaos to a model of clarity and control.
Speakers
Keith Adams
IT Change Manager
California State University, Chico
Nick Durr
Enterprise ITSM Analyst / TeamDynamix Administrator
California State University, Chico