Articles (13)

Pinned Article Getting Started with Notification Templates

This document outlines the usage of Notification Templates in the TeamDynamix application suite.

How does the system match email addresses to user accounts when interacting via email?

An overview of how the TDX system matches email addresses to user records when creating tickets or handling reply-by-email.

How to Include TDNext and TDClient Links within Project Notification Templates

How to add the TDNext and TDClient URL links to Project Notifications

Including TeamDynamix IP Addresses in Your SPF Records

How to include TeamDynamix cloud system IP addresses in your SPF records.

Items Included in Notification History

Explains which notifications the bell icon in Work Management shows.

Troubleshooting Notification Delivery Issues

Use this article as a starting point for troubleshooting failures to receive email notifications from TeamDynamix.