Articles (14)

3 Cool Things You Can Do with MS & iPaaS​

Explore iPaaS integration with MS solutions in this session.

Automating Joiners, Movers, and Leavers with iPaaS

SFHP automates user processes with iPaaS, integrating multiple platforms for efficient onboarding.

Building a CAI Strategy

Prepare for Conversational AI with KB readiness and service alignment.

CAI Feature Showcase

Discover the power of Conversational AI paired with iPaaS.

Constructing Simple iPaaS Flows to Streamline IT Ticketing

Learn to streamline TDX ticketing with iPaaS webhook automation.

Creating a Knowledge Base Review Process

MSU revitalized its knowledge base using KCS principles and agile methods, trimming over 65%.

Forms Made Easy with iPaaS

Streamline interactions with efficient forms. Integrate with portals or chats for quick content gathering.

Habit Stacking Adoption During a Digital Transformation

See how the City of Madison IT team embraced change with IT Service Center & M365 migration.

iPaaS Micro Application Architecture

iPaaS connector enables cross-application flows, sharing configurations.

Mobile App Deep Dive

Discover the new TeamDynamix Mobile App's features and benefits.

New Hire Onboarding

Univ. of Delaware developed a process for IT to create tailored knowledge articles, streamlining new hire onboarding.

Practical Roadmap: From ITSM to Enterprise-wide Service Management

Discover a roadmap for IT pros transitioning to ESM, covering benefits, strategies, and implementation.

The Early Days of Conversational AI

Explore initial CAI experiences, lessons, and customer experience enhancement.

What to Expect in your CAI Implementation

Review key steps in CAI implementation: training, steps, testing, optimization.