TDX Readiness Modules

 All sessions are 2 hours long in duration

  • Foundations Module - This course covers the essential building blocks of TeamDynamix, like importing in departments, building data, etc.
    • It is appropriate for any user that will be a TeamDynamix administrator, the project manager of an implementation, or for anyone interested in learning more about the basics of TeamDynamix.
    • This course is applicable to both ITSM (ticketing) and PPM (projects).
  • Core Integrations Module - This course covers SAML authentication setup, bulk user management options, and email management setup within TeamDynamix.
    • It is appropriate for any user that will be a TeamDynamix administrator, the project manager of an implementation, technical resources responsible for authentication, user management, and email management, or for anyone interested in learning more about these integration areas in TeamDynamix.
    • This course is applicable to both ITSM (ticketing) and PPM (projects).
  • Client Portal Overview Module - This course covers how to setup the Client Portal within TeamDynamix, which is customer-facing site for submitting requests (projects and tickets), browsing the knowledge base, and communicating relevant information to customers about project and service management.
    • It is appropriate for any user that will be a TeamDynamix administrator and/or a web developer that you'd like to involve. 
    • This course is applicable to both ITSM (ticketing) and PPM (projects).
  • Service Catalog Management Module - This course covers how to build a Service Catalog within TeamDynamix.
    • It is appropriate for any user that will be a TeamDynamix administrator, the project manager of an implementation, or for anyone interested in learning more about setting up a service catalog.
    • This course is applicable to ITSM (ticketing), not PPM (projects).
  • Ticketing Essentials Modules - This course covers the essential configuration of ticket management within TeamDynamix.
    • It is appropriate for any user that will be a TeamDynamix administrator, the project manager of an implementation, or for anyone interested in setting up an application for tracking tickets in TeamDynamix.
    • This course is applicable to ITSM (ticketing), not PPM (projects).
  • Open office hours - Optional workshop to ask questions or revisit the content after attending the above courses.
    • Any and all are welcome to discuss anything TDX related. 

Details

Article ID: 111732
Created
Tue 7/14/20 9:24 AM
Modified
Thu 7/23/20 12:42 PM