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Using the TeamDynamix System
Ticketing Applications
Classifications
Classifications
This category contains articles about understanding and configuring Ticketing application ticket classifications.
Categories (5)
Service Request and Incident Management
Articles about working with Service Requests and Incidents.
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Major Incident Management
Articles about working with Major Incidents in TeamDynamix.
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Problem Management
Articles on working with Problem tickets in TeamDynamix.
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Change Management
Articles on working with Change tickets in TeamDynamix.
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Release Management
Articles about working with Release tickets in TeamDynamix.
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Articles (2)
Differences between Incident, Major Incident, Problem, Change, Release, and Service Request
Deploying ITIL with TeamDynamix [Video]
Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle.
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