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Using the TeamDynamix System
Ticketing Applications
Classifications
Classifications
This category contains articles about understanding and configuring Ticketing application ticket classifications.
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Service Request and Incident Management
Articles about working with Service Requests and Incidents.
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Major Incident Management
Articles about working with Major Incidents in TeamDynamix.
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Problem Management
Articles on working with Problem tickets in TeamDynamix.
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Change Management
Articles on working with Change tickets in TeamDynamix.
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Release Management
Articles about working with Release tickets in TeamDynamix.
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Articles (3)
Getting Started with Parent / Child Tickets
Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request
Deploying ITIL with TeamDynamix [Video]
Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle.
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Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request
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