Classifications

This category contains articles about understanding and configuring Ticketing application ticket classifications.

Categories (5)

Service Request and Incident Management

Articles about working with Service Requests and Incidents.
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Major Incident Management

Articles about working with Major Incidents in TeamDynamix.
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Problem Management

Articles on working with Problem tickets in TeamDynamix.
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Change Management

Articles on working with Change tickets in TeamDynamix.
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Release Management

Articles about working with Release tickets in TeamDynamix.
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Articles (3)

Getting Started with Parent / Child Tickets

Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request

Deploying ITIL with TeamDynamix [Video]

Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle.