This video will help organizations use ITIL framework within TeamDynamix for IT Service Management (ITSM).
Summary
Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle.
Watch this webinar to hear how Miami partnered with TeamDynamix in this unusual approach, and how to start down this path at your institution. Learn how Miami used this method to redeploy Incident, Request Fulfillment, Service Catalog, Change, and SACM.
Duration 1 hour (45 minute presentation, 15 minute Q&A)
Presented by
Linda Briggs, Senior Contributing Editor, Campus Technology
Jeff Toaddy, Miami University
Contents
- Overview of Miami IT Department
- Groundwork
- Methodology using ITIL Framework.
- Artifacts and processes
- Deeper Dive
- Q&A