General Questions (Public)
This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.
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Trying to update custom attribute fields on a ticket
Hi all,
I am trying to update a custom attribute that is on a ticket, although I cannot seem to get anything to populate there. I am able to update other fields such as the title with no issues. The way the code is right now it runs with no i...
I am trying to update a custom attribute that is on a ticket, although I cannot seem to get anything to populate there. I am able to update other fields such as the title with no issues. The way the code is right now it runs with no i...
1 Answer
Brandon Ferrotta
Last activity on 2/14/2023 1:23:26 PM by Mark Sayers
changing ticket survey title
I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of...
1 Answer
Becky Klein
Last activity on 2/13/2023 1:39:18 PM by Mark Sayers
API Endpoint to Remove Workflow
Hello Everyone,
I'm looking to remove a workflow from about 600 tickets but cannot find how to do it using the API. I found the ability to assign workflow and some other workflow related API endpoints here: https://solutions.teamdynamix.com/...
I'm looking to remove a workflow from about 600 tickets but cannot find how to do it using the API. I found the ability to assign workflow and some other workflow related API endpoints here: https://solutions.teamdynamix.com/...
2 Answers
Ashbinder Saini
Last activity on 10/13/2022 4:02:43 PM by OU ITSM Team
API: How to retrieve/update Response Templates?
Hi there,
How can I retrieve/update Response Templates and Response Template Categories using the Web API?
Thanks!
Jus
How can I retrieve/update Response Templates and Response Template Categories using the Web API?
Thanks!
Jus
1 Answer
Juswaldy Jusman
Last activity on 9/23/2022 4:27:48 PM by Mark Sayers
API method for assigning access to an application
Hello,
Is there a way to assign application access through the API? For example, grant a user access to the "My Work" application.
Is there a way to assign application access through the API? For example, grant a user access to the "My Work" application.
1 Answer
Krzystztof Chrzastowski
Last activity on 9/13/2022 1:48:20 PM by Mark Sayers
Multiple API Call methods in one web workflow step
Is it possible to make multiple calls in one web method workflow step? For example, we currently have a task to assign a user to a group, and then set several custom people attributes. In order to do so with the API, one needs to auth using POST ...
1 Answer
Derek Hickman
Last activity on 9/1/2022 4:33:55 PM by Mark Sayers
Web Service Method - Change Ticket SLA
I am attempting to create a web service method that will let us change an SLA within a workflow. I found the API documentation on the subject and believe I have the method configured correctly. I have configured several other methods successfully...
1 Answer
Jordan Van Pelt
Last activity on 9/1/2022 1:45:58 PM by Mark Sayers
API Create Ticket - "The type provided for the ticket does not exist or is invalid."
I'm having some issues getting the API to work to create a new ticket. Every time I try I just get the error:
{"ID":-1,"Message":"The type provided for the ticket: id: 0 APP:2885 does not exist or is invalid."}
I'm definitely passing ...
{"ID":-1,"Message":"The type provided for the ticket: id: 0 APP:2885 does not exist or is invalid."}
I'm definitely passing ...
2 Answers
Austin Wolcott
Last activity on 7/25/2022 10:09:36 AM by Austin Wolcott
Bulk Asset Import API (Custom Attributes)
Hello,
Following this documentation, here is the payload that I am sending to the /assets/import endpoint:
{
"Items": [
{
"SerialNumber": "ABCDE",
"ExternalID": 1234,
...
Following this documentation, here is the payload that I am sending to the /assets/import endpoint:
{
"Items": [
{
"SerialNumber": "ABCDE",
"ExternalID": 1234,
...
1 Answer
Daniel Hammond
Last activity on 7/20/2022 10:56:45 AM by Mark Sayers
Creating problem via ipaas/api
Is there a way in iPaaS to create a problem ticket to attach children to? I am looking at the connector, when creating a ticket, I don't see the classification option or I don't see anywhere in the connector to create a problem. I know I can add ...
1 Answer
David Mitchell
Last activity on 5/2/2022 11:07:38 AM by Mark Sayers
API Update Ticket - Powershell
Currently I am trying write the rest of my script to update a ticket using the API.
I am trying to ' POST ' a ticket update, changing the Status of ticket to In Process, and Add a comment.
Here is the snippet that is coming up with erro...
I am trying to ' POST ' a ticket update, changing the Status of ticket to In Process, and Add a comment.
Here is the snippet that is coming up with erro...
3 Answers
Javier Moni
Last activity on 10/13/2022 4:08:06 PM by Bryan Weist
Report API Permissions
Using our Admin Service account for TDX Integrations, I am able to run reports using the API, "GET.../reports/{id}?withData={withData}&dataSortExpression={dataSortExpression}" but only for reports that are viewable to all.
When I try to...
When I try to...
1 Answer
Bobby Jones
Last activity on 4/15/2022 10:57:09 AM by Christasia Bloom
api/auth endpoint responding with SAML request instead of bearer token
Hello, hope everyone is doing well!
I am attempting to authenticate to the API by invoking the endpoint at api/auth (I have also tried api/auth/login and api/auth/loginadmin
However, instead of responding with the bearer token, it respond...
I am attempting to authenticate to the API by invoking the endpoint at api/auth (I have also tried api/auth/login and api/auth/loginadmin
However, instead of responding with the bearer token, it respond...
1 Answer
Tamara Buch
Last activity on 4/12/2022 12:53:12 PM by Mark Sayers
Analysis Reports and API
Hello,
I've got an Actual Hours report in my Analysis section for a specified time period that I'd like to call in the API. I'm not seeing anything in the documentation about getting these saved reports using the Report ID, like I can with t...
I've got an Actual Hours report in my Analysis section for a specified time period that I'd like to call in the API. I'm not seeing anything in the documentation about getting these saved reports using the Report ID, like I can with t...
1 Answer
Pamela Jordan
Last activity on 4/11/2022 12:01:44 PM by Mark Sayers
Adobe Sign Integration
Hello, TDX Community:
I am hoping to build a workflow in TDX that will automatically pull Adobe Sign agreements (in PDF format) and attach them to tickets upon their completion.
I wanted to ask if there was a known library, Web API, or ot...
I am hoping to build a workflow in TDX that will automatically pull Adobe Sign agreements (in PDF format) and attach them to tickets upon their completion.
I wanted to ask if there was a known library, Web API, or ot...
1 Answer
Anderson Hanchett
Last activity on 4/4/2022 9:13:15 AM by Mark Sayers
Web Methods Using Project API
Is it possible to create a web method to be used in a ticketing application workflow that returns information about a project?
In my sandbox test, using the basic GET..tdwebapi/api/projects/list, the return message is "404 - File or directory...
In my sandbox test, using the basic GET..tdwebapi/api/projects/list, the return message is "404 - File or directory...
1 Answer
Bobby Jones
Last activity on 2/2/2022 3:32:14 PM by Mark Sayers
Include Feed and attachments in Copy Ticket API
Hi All,
I am using this POST API to copy a ticket into another application.
https://##.teamdynamix.com/TDWebApi/api/130/tickets?EnableNotifyReviewer=false&NotifyRequestor=false&NotifyResponsible=true
Is there any way that I ...
I am using this POST API to copy a ticket into another application.
https://##.teamdynamix.com/TDWebApi/api/130/tickets?EnableNotifyReviewer=false&NotifyRequestor=false&NotifyResponsible=true
Is there any way that I ...
1 Answer
Phil Thomson
Last activity on 2/4/2022 1:01:21 PM by Mark Sayers