Web Service Method - Change Ticket SLA
I am attempting to create a web service method that will let us change an SLA within a workflow. I found the API documentation on the subject and believe I have the method configured correctly. I have configured several other methods successfully but when I attempt to configure the SLA change method, I continuously get a "server not found" error. Anyone else have success with this type of method? My method is copied below in case anyone notices any errors.
PUT https://utk.teamdynamix.com/TDWebApi/api/{appId}/tickets/{id}/sla content-type: application/json [
{“NewSlaID”:”2117”}
]
Asked by Jordan Van Pelt
on Thu 9/1/22 10:21 AM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 9/1/22 1:45 PM
Hello Jordan,
I don't believe you need to encapsulate your call's body in brackets for an array [ and ].
It should just be the {“NewSlaID”:”2117”} part.
No feedback
Thanks, Mark. I also noticed I had a slight typo in my URL. Correcting both seemed to do the trick. The below call ended up working for me.
PUT https://utk.teamdynamix.com/TDWebApi/api/2987/tickets/19092004/sla content-type: application/json {
"NewSlaID":"2117"
} - Jordan Van Pelt Tue 9/6/22 12:55 PM
PUT https://utk.teamdynamix.com/TDWebApi/api/2987/tickets/19092004/sla content-type: application/json {
"NewSlaID":"2117"
} - Jordan Van Pelt Tue 9/6/22 12:55 PM