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Unable to reference Web Service call response in subsequent workflow step
I'm calling an API that returns
{"yourDate": ["2023-12-11"]}
and is stored in a collection called responseBody in my first Web Service Method. My second Web Service Method has a parameter called endOfDuty of type String whose source is F...
{"yourDate": ["2023-12-11"]}
and is stored in a collection called responseBody in my first Web Service Method. My second Web Service Method has a parameter called endOfDuty of type String whose source is F...
1 Answer
Scott Williamson
Last activity on 12/13/2023 10:04:51 AM by Mark Sayers
Web Service Method - Change Ticket SLA
I am attempting to create a web service method that will let us change an SLA within a workflow. I found the API documentation on the subject and believe I have the method configured correctly. I have configured several other methods successfully...
1 Answer
Jordan Van Pelt
Last activity on 9/1/2022 1:45:58 PM by Mark Sayers
How long does it take to execute a Web Service Step to update ticket Status?
Hi guys,
I know that Web Services Steps are not executed immediately thanks to the documentation. Can you tell me roughly how long a Web Service Step to update a ticket status should take? I'm not sure if there's a monitor job that runs at a ...
I know that Web Services Steps are not executed immediately thanks to the documentation. Can you tell me roughly how long a Web Service Step to update a ticket status should take? I'm not sure if there's a monitor job that runs at a ...
1 Answer
Erin Tramble
Last activity on 3/23/2022 12:38:26 PM by Bobby Jones