changing ticket survey title

I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of the survey, we also need to edit a report we use in one of our APIs to export data to PowerBI. I think I'm going to have to create a second survey with the different name unless you know of a way that we can use the ID number of the survey in the report instead of the title? We don't want to miss data, and by changing the title of the survey, it will miss the older data with the original survey title.

Unless I'm missing something?

Tags report API survey ticket-survey
Asked by Becky Klein on Mon 2/13/23 12:21 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 2/13/23 1:39 PM

Hello Becky,

Unfortunately within the context of a report there is no way to display the ID of the survey that a response came from, no.

I wish I had a better answer for you than that, but short of editing the title which you didn't want to do, I don't know of another way to achieve what you're looking for right now.


Mark Sayers

Sr Support Consultant, CS

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