Questions

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Generating Ticket from Poor Survey Response

My team would like to have a ticket generated when a satisfaction rating of 4 or lower is received from a survey response. This question is similar to the question linked here, except rather than generating emails to a certain group, it would c...
1 Answer
Jacob Adams Last activity on 12/11/2023 4:30:03 PM by Brittany Renn

changing ticket survey title

I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of...
1 Answer
Becky Klein Last activity on 2/13/2023 1:39:18 PM by Mark Sayers

Survey Waiting Period

Our current solution includes a link to a Qualtrics survey in the final notification to a customer from our current ticketing system. (We've had survey responses that trigger immediate corrective actions which is a driver to keeping the survey n...
2 Answers
Steve Blackburn Last activity on 10/23/2019 10:22:22 AM by Steve Blackburn

A way to record a response to a Survey Response on the survey response?

I was asked if we can record our response to a Survey Response on the Survey Response. I'm pretty sure not, but thought I'd check. The best idea I have so far is adding a custom attribute in the ticketing app that is specifically for a technici...
2 Answers
David Durling Last activity on 4/13/2018 2:47:13 PM by David Durling

Do ticket survey requests expire as long as the survey is active?

If one sets up an ongoing (always active) ticket survey, say for customer satisfaction -
Do the individual survey requests ever expire? For example, could someone respond 6 months later to a ticket survey request, or is there any way of cont...
3 Answers
David Durling Last activity on 9/6/2017 10:40:00 AM by David Durling

Can I send a Ticket Survey on Demand?

We are looking at ticket surveys, can I send a survey on demand? Maybe I only want to target the 5th caller on a specific day.
1 Answer
Kathy Holman Last activity on 9/10/2015 9:50:44 AM by Mark Sayers