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Survey question Header Length

We are starting our Forray into surveys, and it seems the max length of the Header is 24 characters.
I recognize the value of keeping things short, sweet, and to the point, but this feels too restrictive. is it possible to modify this length...
1 Answer
Jacob Mercer Last activity on 1/29/2024 11:11:02 AM by Mark Sayers

Generating Ticket from Poor Survey Response

My team would like to have a ticket generated when a satisfaction rating of 4 or lower is received from a survey response. This question is similar to the question linked here, except rather than generating emails to a certain group, it would c...
1 Answer
Jacob Adams Last activity on 12/11/2023 4:30:03 PM by Brittany Renn

Survey question data types - not numeric

Good afternoon,
I would like to create a summary report for my team showing the average satisfaction score for my team members. We are having requestors respond on a scale of 1 to 5 how satisfied they were with how the ticket was handled. U...
1 Answer
Kimberly Lawrence Last activity on 6/22/2023 2:08:23 PM by Mark Sayers

changing ticket survey title

I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of...
1 Answer
Becky Klein Last activity on 2/13/2023 1:39:18 PM by Mark Sayers

Surveys based on services

I apologize if this has been asked before but I couldn't find it in my quick search.

If you don't add any services in the Ticket Profile section of a survey, does it default to sending a survey to tickets for all services or does it not...
1 Answer
Curt Stewart Last activity on 8/10/2022 5:01:23 PM by Mark Sayers

Survey troubles

We have a survey that is being sent out to students which, when completed, sends a completion response to use without their information. It only lists their IP. I was wondering if there was some setting that enables this anonymity or if it was a ...
1 Answer
Dallin Cawley Last activity on 9/25/2020 9:31:15 AM by Mark Sayers

survey exclusions

Is there a way to exclude my IT colleagues from receiving surveys? Seems like that would potentially skew our results.
1 Answer
Becky Klein Last activity on 3/6/2020 2:20:08 PM by Mark Sayers

Missing Survey and Survey Data

Good morning,
Our Student Academic Success Application (SAS) had several surveys, survey questions, and survey results. The data went back about 6 years. When checking yesterday, one of the SAS group members noticed that all that data is miss...
2 Answers
Debra Hitch Last activity on 10/30/2019 3:45:11 PM by Matt Sayers

Survey Waiting Period

Our current solution includes a link to a Qualtrics survey in the final notification to a customer from our current ticketing system. (We've had survey responses that trigger immediate corrective actions which is a driver to keeping the survey n...
2 Answers
Steve Blackburn Last activity on 10/23/2019 10:22:22 AM by Steve Blackburn

Highlighting dissatisfied survey responses

We'd like to be able to conditionally alert an email group when a ticketing survey response include a low satisfaction rating.
In other words, if the customer responds with a rating of 1 or 2 (out of 5) to "How satisfied are you" t...
2 Answers
Steve Blackburn Last activity on 10/21/2019 4:58:52 PM by Steve Blackburn

Survey Response Rate

We have some generic Users made in TDX for "Alumni Miscellaneous" "Person Miscellaneous" and "Applicant Miscellaneous" with school owned generic accounts assigned to them that have surveys sent to them. I just found ...
1 Answer
Kenneth Williamson Jr Last activity on 7/17/2019 12:05:35 PM by Mark Sayers

Do sandbox surveys send email?

I believe survey email would qualify as an "automated alert" & that the sandbox will not send survey email, but wanted to check since surveys aren't mentioned specifically on the informational text on the sandbox login page. Do san...
1 Answer
David Durling Last activity on 1/15/2019 4:22:45 PM by Mark Sayers

A way to record a response to a Survey Response on the survey response?

I was asked if we can record our response to a Survey Response on the Survey Response. I'm pretty sure not, but thought I'd check. The best idea I have so far is adding a custom attribute in the ticketing app that is specifically for a technici...
2 Answers
David Durling Last activity on 4/13/2018 2:47:13 PM by David Durling

Survey Response acknowledgement

Hello,
Is there a way to mark a survey response as acknowledged? We'd like to be able to mark that the feedback (if any) has been looked at and passed along to appropriate channels.
Thanks,
-Will
1 Answer
William Dowd Last activity on 3/20/2018 9:50:14 AM by Mark Sayers

Ticket Survey Time Between Requests

Is the (Time Between Requests) on ticket surveys considered the first time a survey is run, if it finds multiple matches for tickets from the same Requestor?
For example, say the (Time Between Requests) period is 14 days and a survey is launc...
4 Answers
David Durling Last activity on 11/16/2017 4:34:26 PM by Mark Sayers

Do ticket survey requests expire as long as the survey is active?

If one sets up an ongoing (always active) ticket survey, say for customer satisfaction -
Do the individual survey requests ever expire? For example, could someone respond 6 months later to a ticket survey request, or is there any way of cont...
3 Answers
David Durling Last activity on 9/6/2017 10:40:00 AM by David Durling

Survey

Hello Support
Can you tell me if we create a survey to be filled out without having a ticket?
1 Answer
Audrey Johnson Last activity on 1/18/2017 10:08:21 AM by Mark Sayers

Survey Report

For all survey requests sent out we'd like to see which person closed the ticket. Is there a way to get this? I've only been able to setup a report that provides info on completed surveys.
Thanks,
Stacey
1 Answer
Stacey Marriott Last activity on 10/22/2015 1:07:07 PM by Mark Sayers

Survey From and Reply To

We have recently implemented the ticketing survey function. For the time being, we have use the generic TeamDynamix from/reply to email addresses.

We'd like to adjust the from to be our support team. In our case, The Hub (hub@sxu.edu<mail...
1 Answer
Maggie Eaheart Last activity on 8/31/2016 11:22:07 AM by Maggie Eaheart

Can I send a Ticket Survey on Demand?

We are looking at ticket surveys, can I send a survey on demand? Maybe I only want to target the 5th caller on a specific day.
1 Answer
Kathy Holman Last activity on 9/10/2015 9:50:44 AM by Mark Sayers

Surveys for Projects

We would like to send surveys automatically at the close of each project. We located the ability to set up surveys and send automatically for tickets but not for projects. Does this functionality exist in the current product or are surveys relega...
1 Answer
Meredith Baily Last activity on 8/3/2015 4:18:34 PM by Kris Kennedy

Finding Surveys

Once I have created a survey, how do I go back and view or edit it properly? For the time being, I made a work-around with a survey response report that provides a link to the survey. Is there, and I sure imagine there is, a more proper way to ac...
1 Answer
Robbie Talbot Last activity on 6/11/2015 10:29:30 AM by Drake Sigler

Feedback Surveys

I have a question as I start using the Feedback Surveys. We were hoping for a "let us know how we are doing" kind of response. Is that something the Survey function can do? It seems to be limited to one response per person and that do...
1 Answer
Ginger McIntosh Last activity on 9/4/2014 11:33:15 AM by Catherine Stock