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Creating RSS Feeds

Is there a way to create an RSS feed of all of the comments on tickets submitted through an application?
Ideally we would like to see the newest comments on any ticket that is open within the application. I see many questions about creating t...
1 Answer
Jenna Edwards Last activity on 8/7/2023 4:33:27 PM by Mark Sayers

Adding Recent Feed Entry to Ticket Report

I am trying to make a ticket report that will include the most recent item to be added to a tickets feed. For example, In an on hold report, it would be nice to see the most recent item in the feed which would likely be why the ticket was put on ...
1 Answer
Riley Fay Last activity on 8/2/2023 11:39:51 AM by Brittany Renn

Feed filter defaults

Is it possible to set the default filter on the feed? Specifically in projects. For example, have the feed only show comments by default instead of comments, edits, and status changes.
Thank you!
1 Answer
Mariah Rible Last activity on 7/12/2023 11:50:20 AM by Brittany Renn

Add a profile picture to a user of type service account?

Is there a way to add a profile picture to a service account?
There isn't an option to add a profile picture to a service account from within the admin user settings for a specific service account. I attempted to get around this by converting...
1 Answer
Greg Benn Last activity on 9/16/2022 4:28:06 PM by Mark Sayers

Add latest "Feed" comment as a column

My company moved over to TeamDynamix ticketing system from Web Help Desk recently. I manage/assign my office's ticket queue and one thing I am trying to get to work on this new system is to get my reports to show the latest "comment" in the Feed ...
1 Answer
Lou G. Last activity on 4/11/2022 2:12:52 PM by Kelsie Curtis

Workflow Notifications Not Showing Feed

Why are workflow notifications not shown in the Feed of the ticket? I would like to see evidence that the notification was sent and who it was sent to.
2 Answers
Thomas Stockwell Last activity on 7/30/2020 11:47:10 AM by Thomas Stockwell

v.11.1 services and Comment button & Feed display

Is there a way to disable the Comment button that's visible to technicians on Service pages in v.11.1? Similarly, is there a way to disable the Feed on Services that displays for technicians?
Thanks,
David D.
2 Answers
David Durling Last activity on 5/6/2020 4:37:21 PM by David Durling

Any method to filter the feed

Hello,
Is there any way to filter the feed on a ticket so that it will remove System messages?
On tickets with large workflows the flood of condition step messages makes it difficult to find the communications from individuals. I'm not s...
2 Answers
Robert Howe Last activity on 7/27/2018 3:17:02 PM by Robert Howe

Deleting ticket tasks: Can more task info be kept?

We have (e.g. offboarding) tickets that have a ticket task template added to it and that template has many tasks. We work on the first task or two, document in the task feed communications with the supervisor, track time, etc. It is soon determin...
1 Answer
Greg Van De Mark Last activity on 3/19/2018 9:38:33 AM by Mark Sayers

Score Card / Feed Question

When a user updates the response to a Score Card question, should the change be reported in the Feed?
1 Answer
Cynthia Garrison Last activity on 12/12/2017 12:29:09 PM by Mark Sayers

Editing Tickets: Which fields are reported as edited in the feed?

I sometimes see in a ticket feed that a ticket was edited but there is no detail on what was edited. What fields, when edited, have the detail show up in the feed? With this information, I can at least tell for these tickets it was something else...
4 Answers
Greg Van De Mark Last activity on 7/26/2017 10:22:40 AM by Mark Sayers

Cannot see workspace feed

In the Project /Workspaces module there are the following tabs in the Workspace Details screen: Details, Members, Workflows, Time type, Ticket Types. In the Admin module there are the following tabs in the Workspace Details screen: Details. Membe...
4 Answers
Larry Creel Last activity on 6/30/2017 12:12:22 PM by Larry Creel

My Feed Issue

Within the My Work application - under My Feed, is displaying ALL feed comments. My understanding of My Feed is that it should only be displaying comments that I've made, not every single comment made on every project within my organization, hence...
1 Answer
Dr. Hector M. Molina Last activity on 11/16/2016 9:01:01 AM by Mark Sayers

Why are Update and Comment buttons hidden for Web Plan Manager Tasks?

I am missing update and comments buttons on the feed in task details with using the web based project plan manager which is otherwise an AWESOME upgrade from Silverlight!!
3 Answers
Will Turek Last activity on 3/17/2022 4:09:40 PM by Ryan Williams-Cudo

Search project feeds

Is there a mechanism to search for text strings in project feeds? The main feed, task feeds, etc. (all project related feeds) This could be within a given project or across all.
1 Answer
Jeppie Sumpter Last activity on 6/30/2016 5:02:57 PM by Mark Sayers

Potential Issue

I noticed that in the projects App. If you click on feed in the left side menu all shows up there properly. If you instead click on manage and check feed there not all comments show up there. Is this normal? Shouldn't these two feeds be the same?
1 Answer
Richard Musal Last activity on 1/18/2016 2:23:24 PM by Mark Sayers

Notification Not Being Sent

It appears as though notification are NOT being sent when replying to comments from TD emails. The original person Wayne wasn't notified when Krystal replied to his comment from Outlook. The comment was processed through our TDReplies email acco...
1 Answer
Vernon Ferrell Last activity on 11/18/2014 3:03:05 PM by Drake Sigler

printing tickets: configurable?

A person here wants to include the feed in the printed version of the ticket. Is that configurable by administrators? I cannot find it.
3 Answers
Greg Van De Mark Last activity on 11/29/2016 3:02:20 PM by Mark Sayers

Feed Does Not Accept Pasted Code

Hi,

I would like to use the Feed within TD to archive decisions/conversation threads - from email.

More often than not, I am unable to paste into the Feed. Well, I can paste into the Feed, but it will not let me Save. Only ca...
1 Answer
Bonnie Johnson Last activity on 9/4/2014 11:09:48 AM by Drake Sigler