Creating RSS Feeds
Is there a way to create an RSS feed of all of the comments on tickets submitted through an application?
Ideally we would like to see the newest comments on any ticket that is open within the application. I see many questions about creating the RSS modules but I am unable to find anything about how to create the link needed for the URL.
Perhaps there is an easier way to do this but it seems we cannot create reports based on the comments in the ticket feeds.
Answer (1)
Hello Jenna,
There is already a built in Feed module that you can access from the Desktop of your ticketing application by adding it to your own tickets app desktop. That is a feed of all user interactions on the feed of tickets in that app (whether through tickets themselves or tasks on the ticket/workflow steps). You can only utilize that module from the Ticketing app or the main Desktop application in TDNext.
Sincerely,
Mark Sayers
Sr Support Consultant, CS