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Report Field Definitions
Good afternoon,
I am trying to find out whether there is a published list of the reporting field definitions. More specifically, I am looking to determine the difference between "Create to Init Resolve (abs)" and "Create to Init Resolve (Op)"...
I am trying to find out whether there is a published list of the reporting field definitions. More specifically, I am looking to determine the difference between "Create to Init Resolve (abs)" and "Create to Init Resolve (Op)"...
1 Answer
Tationia Bowen
Last activity on 7/29/2024 4:31:37 PM by Mark Sayers
Can a standard report be modified?
I am working on multiple tickets and my desktop I have some standard reports such as "My assigned tickets" and "My assigned tasks".
I noticed these are standard reports and I don't have the option to modify them as custom reports, so, Is it p...
I noticed these are standard reports and I don't have the option to modify them as custom reports, so, Is it p...
1 Answer
Nicolas Ledezma-Munoz
Last activity on 4/10/2024 11:41:24 AM by Nicolas Ledezma-Munoz
Showing people who report to themselves in a report?
We have some individuals who are set up to report to themselves in Windows AD, and that's how they get imported into TD as well. Is there a way to filter for this on a report or in a query so that we can see a list of people who have the same nam...
1 Answer
Kay Masters
Last activity on 4/1/2024 12:37:34 PM by Kay Masters
Can REPORTS default view (in TDNext) be closed / nested?
Since our instance went live six years ago, the the default view of our Reports sidebar has been fully opened - i.e. when I open the pane, I see all the contents of all the directories.
We're looking at several approaches to organize this sid...
We're looking at several approaches to organize this sid...
2 Answers
Ian Murphy
Last activity on 3/12/2024 11:39:02 AM by Mark Sayers
Graph Report > Reports
Hello,
When you create a bar graph (for example) in a report, you can click on one of the bars and get a list of all the tickets that make up that bar. Is it possible to change the columns of that list that comes from just that bar?
When you create a bar graph (for example) in a report, you can click on one of the bars and get a list of all the tickets that make up that bar. Is it possible to change the columns of that list that comes from just that bar?
1 Answer
Carl Amlin
Last activity on 2/20/2024 9:46:16 AM by Mark Sayers
Ticket + Asset Reports
Hi,
I'm looking to create a report that will give me a column with a ticket ID and a column with the Assets associated to that ticket. Oddly enough this doesn't seem to be possible. I've created many reports but don't seem to be able to make ...
I'm looking to create a report that will give me a column with a ticket ID and a column with the Assets associated to that ticket. Oddly enough this doesn't seem to be possible. I've created many reports but don't seem to be able to make ...
1 Answer
Carl Amlin
Last activity on 11/14/2023 4:10:19 PM by Mark Sayers
Creating RSS Feeds
Is there a way to create an RSS feed of all of the comments on tickets submitted through an application?
Ideally we would like to see the newest comments on any ticket that is open within the application. I see many questions about creating t...
Ideally we would like to see the newest comments on any ticket that is open within the application. I see many questions about creating t...
1 Answer
Jenna Edwards
Last activity on 8/7/2023 4:33:27 PM by Mark Sayers
Bundle multiple reports in one email
I have supervisory staff who want to know more about the tickets their staff receive and complete. These supervisors will never answer a ticket, so they do not need a "Technician" license. I have created multiple reports for them. I'd like to kno...
1 Answer
Terri Edney
Last activity on 7/25/2023 12:21:15 PM by Mark Sayers
Excel Add-in reports for asset reports
When using the Excel add in I can only see ticket reports. Is it possible to have the excel add in pull asset reports?
1 Answer
Thomas Couperthwaite
Last activity on 6/2/2023 11:06:38 AM by Mark Sayers
Asset Name Filter without spaces
I have a request from my Asset Management team; they are wanting to create a report in TDX and look for assets with or without a space.
1 Answer
Bryan Weist
Last activity on 3/15/2023 11:32:32 AM by Mark Sayers
Report on Null Value in a Field
Hello - I'm trying to run a report and select Responsible Group = one of two groups or null. Is it possible to add "null" as a report selection criteria?
1 Answer
Sarah Glatz
Last activity on 12/27/2022 11:17:22 AM by Brittany Renn
Inline HTML reports via Email
Is there a way to get the html version of the email reports as inline instead of an attachment you have to save to view?
1 Answer
Teresa Amos
Last activity on 9/28/2022 3:44:12 PM by Mark Sayers
Report API Permissions
Using our Admin Service account for TDX Integrations, I am able to run reports using the API, "GET.../reports/{id}?withData={withData}&dataSortExpression={dataSortExpression}" but only for reports that are viewable to all.
When I try to...
When I try to...
1 Answer
Bobby Jones
Last activity on 4/15/2022 10:57:09 AM by Christasia Bloom
Add latest "Feed" comment as a column
My company moved over to TeamDynamix ticketing system from Web Help Desk recently. I manage/assign my office's ticket queue and one thing I am trying to get to work on this new system is to get my reports to show the latest "comment" in the Feed ...
1 Answer
Lou G.
Last activity on 4/11/2022 2:12:52 PM by Kelsie Curtis
Stacked Bar Report
We've been asked if TDX can create stacked bar reports. When building a report, I have to say no, but looking at the Standard Reports> Ticket Aging it is a stacked horizontal bar. So is there a way for us to generate that type of graph?
1 Answer
David Robertson
Last activity on 1/5/2022 2:09:35 PM by Mark Sayers