My company moved over to TeamDynamix ticketing system from Web Help Desk recently. I manage/assign my office's ticket queue and one thing I am trying to get to work on this new system is to get my reports to show the latest "comment" in the Feed section of a ticket as a column - just like how I have "title", "description", "date modified" etc. listed as columns for all tickets in my reports. I want to be able to see the latest "comment" (that shows up in the feed of a ticket) for all tickets at a glance when running a report so I don't have to go into each individual ticket to see that.
I've gotten used to building custom reports and have all of the columns I need now except this one. Is it possible in any way?