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Add latest "Feed" comment as a column
My company moved over to TeamDynamix ticketing system from Web Help Desk recently. I manage/assign my office's ticket queue and one thing I am trying to get to work on this new system is to get my reports to show the latest "comment" in the Feed ...
1 Answer
Lou G.
Last activity on 4/11/2022 2:12:52 PM by Kelsie Curtis
Turning private comments to public automatically
We have an area that has their own ticketing application that is asking if at any given point in an approval workflow (For example: A 3 person workflow), once it gets to the 3rd approver, is it possible for the approvers to see who approved it be...
1 Answer
Gabriela Barragan
Last activity on 8/5/2021 2:22:07 PM by Mark Sayers
Does the setting "Notify Responsible or Reviewer when a user comments on a ticket" override disabled group notifications?
Hello,
Does the application setting " Notify Responsible or Reviewer when a user comments on a ticket " override group notifications being disabled for particular users, particularly when there is no individual assigned to the ti...
Does the application setting " Notify Responsible or Reviewer when a user comments on a ticket " override group notifications being disabled for particular users, particularly when there is no individual assigned to the ti...
1 Answer
Shenandoah Bennett
Last activity on 4/14/2021 2:02:21 PM by Mark Sayers
Notifications on comments
I have technicians asking questions about replying to comments and notifications, below is their question.
Users are not getting email notifications when I comment on a comment...if that makes sense. I have to create a new comment each...
Users are not getting email notifications when I comment on a comment...if that makes sense. I have to create a new comment each...
1 Answer
Denise Nelson
Last activity on 4/27/2018 11:23:01 AM by Mark Sayers
Deleting ticket tasks: Can more task info be kept?
We have (e.g. offboarding) tickets that have a ticket task template added to it and that template has many tasks. We work on the first task or two, document in the task feed communications with the supervisor, track time, etc. It is soon determin...
1 Answer
Greg Van De Mark
Last activity on 3/19/2018 9:38:33 AM by Mark Sayers
Can I change the Status Comments to be a required field on a project?
Right now Project Managers can change the Status, Health, and % complete on a project. Those fields have to have a value. But the Comments field is not required; can I change that somewhere to be required?
1 Answer
Barrie Sutton
Last activity on 3/10/2017 10:19:57 AM by Mark Sayers
Can I require a comment on a project Update
I want to require more details on project updates. Changing the % complete does not provide enough information.
1 Answer
Barrie Sutton
Last activity on 10/10/2016 9:48:48 AM by Mark Sayers
Pasting into the comments feed
I have been unable to paste text into the comments feed, When I try, and click on the save button, nothing happens. I know that I have done this successfully in the past,and I am not aware of anything that has changed. I have now tried this with ...
1 Answer
George Cookman
Last activity on 3/4/2016 5:26:33 PM by Mark Sayers
View Comments on Project Tasks
Hi - Is it possible to view a list of tasks on a particular project, along with the most recent Comment/Update Comment associated with those tasks? I've looked for Comment as a column in the project Plan and as a field in reporting, but haven't h...
7 Answers
Amy (Dube) Hodgdon
Last activity on 9/14/2018 4:12:30 PM by Mark Sayers