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When building reports, consider these four types of reports: validation/verification, operational, tactical, and strategic.

A guide on creating ticket and reporting tools to manage outages and report on them

This article describes how tickets in an "On Hold" status impact reporting.

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

This outlines how to create/modify Request Forms in the Admin tool.

This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.

This getting started article will help clients and technicians to submit and process project request using the TDClient and TDNext interfaces.

This how-to article will help users create, submit, and view Project Requests using the Client Portal and TDNext interfaces.

This how-to article will help Project Managers to locate an approved project request using the TDNext interface.

Though project requests can not be converted to tickets, the article provides workarounds for addressing project requests that should not stay active, and options for limiting the ability to convert tickets to project requests.