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A guide on creating ticket and reporting tools to manage outages and report on them

Building and running detailed reports in the ITAM web interface

Offline Reports Viewer

This article describes how tickets in an "On Hold" status impact reporting.

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.

This article provides the steps an administrator can use to set up automation rules used to apply workflows to project requests during submission of the project requests.

This outlines how to create/modify Project Request Workflows Steps in the Admin tool.

This outlines how to create/modify project request forms in the Admin UI and Client Portal.

This outlines how to delete/modify project requests in the Admin tool.

This getting started article will help clients and technicians to submit and process project request using the TDClient and TDNext interfaces.

This how-to article will help users create, submit, and view Project Requests using the Client Portal and TDNext interfaces.