This article talks about what are Knowledge Stores and how to configure them
Tips you can use to make your knowledge base more AI friendly. This will assist Conversational AI in ingesting your article information to answer user questions with the proper context.
Environments allow you to control how your Virtual Service Agent (VSA) connects to different sources of information. In TeamDynamix CAI and TAAs, environments control how the system filters the available tickets and articles for the ones that the end-user has access to. If your environments are not set correctly, you may not have any or all the knowledge set records available to you.
This article reviews Knowledge Sets, and how to create them
This article covers how to set up a web crawling method for Knowledge Sources in Conversational A.I