Questions

Hi all,
Wondering how to create a report to show the average number of the tickets set to resolved in a given time period. I want to be able to determine AVG resolutions per week per group.
Any help is appreciated
Cheers,
Damon

The new, HTML formatted tickets are great, but reports do not display the tickets in HTML, only plaintext. Is there a switch to flip so that reports are also formatted as the ticket so they are readable?

How do I setup a report to pull tickets that have had a specific task template applied? I'm having trouble figuring it out.

Good afternoon:
Sorry to flood the forum with questions, but I am attempting to export the list of employees in preparation for implementation of asset management.
I am able to filter our list of users by employees only, but I wanted to a...

In the Monthly Report Delivery options you can select the 31st. What will happen if there is no 31st in the month in question i.e. June?

Having read through the descriptions for permissions in the Security Roles at the organizational and application level, I'm not certain on what triggers the "Manage" button to show up in a ticket's T&E window for adding/removing time types on...

I am working on some reports and charts and need to add a third line. Are we limited to two? I understand there is a limit of 10 for pie charts and is there a list of limits we can reference?
Additionally, is there a way of importing a chart ...

Hello,
I am trying to clean up reports in our instance. Obviously I can see when a report was last run and by who, however, I believe some reports are not "ran" but simply sit on someones desktop. There are reports that have not been ran in a...