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Matrix explaining how article status and life cycle impact who can view an article.

This introduction article will help content editors and authors to learn the basics about managing article drafts in the Knowledge Base.

This introduction article will help content editors and authors learn the basics about managing article content in the Knowledge Base.

Administrators can bulk import HTML articles into a Knowledge Base through TDAdmin using ZIP files.

Learn how to archive or delete articles within your Knowledge Base.

Users with the "Access Knowledge Base Details and Feed" can view article details, history and feedback.

Learn how to add responsive images to knowledge articles.

Provide your knowledge owners with articles that need to be reviewed.

Content editors and service owners can manage the relationships between articles and services to help users discover related resources.

Explains how to submit feedback on an article for portal users. Technicians and admins can learn how to manage feedback through the portal or create feedback reports.

Learn how to create and manage knowledge base article templates, including defining templates with HTML/Bootstrap formatting, organizing them into categories, and using pre-built template samples to maintain a consistent content structure.