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- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This introduction article will help Ticketing Admins to configure Web Service Auth Accounts in the Ticketing application.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
Overview of how to create a TeamDynamix Web API Auth Account to utilize for Web Services within TeamDynamix.
- Knowledge Base
- Using the TeamDynamix System
- Conversational AI
- System Configuration
In order to integrate CAI with third-party systems that require an Account ID and Secret or TDX Work Management you must create a service account in CAI.
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Email Service
This article describes how to create your TeamDynamix email service account, used by email replies and email monitors.
- Knowledge Base
- Using the TeamDynamix System
- API and Web Services
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
- Example ITSM Reports
Provide your team with the top 20 most commonly requested services in your service catalog.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Web Service workflow step allows organizations to automate processes by calling an external RESTful web service.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This introduction article will help Users to create Workflow Web Service with Google OAuth 2.0.
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Knowledge Base
This introduction article will help content editors and service owners to manage the relationships between articles and services.
- Knowledge Base
- Using the TeamDynamix System
- Asset Applications
- Imports and Integration
- Asset Discovery
This video will help admins to sync their Chrome devices using the Asset Discovery Service.
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Email Service
This introduction article will help users to understand the attachment support for the email monitoring service.
- Knowledge Base
- Internal
- Categories to be removed
- TDX Resource Content fka TDX Academy (Depricated)
- Service Management Process Knowledge
The EDUCAUSE Center for Applied Research (ECAR) published the attached research paper about best practices for structuring services and service catalogs. This article describes best practices around the process of developing services and recommended service categories and services.
- Knowledge Base
- Using the TeamDynamix System
- Asset Applications
- Imports and Integration
- Asset Discovery
This how-to article will help Technician and Admins to install the Asset Discovery Service to send asset data back to TDX to be seen inside the TDAdmin and TDNext interfaces.
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Service Catalog
This getting started article will help Administrators to build a Service Catalog using the TDClient and TDAdmin interfaces.
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Service Catalog
This how-to article will help TeamDynamix Administrators create Services in the Client Portal using TDClient and TDAdmin.