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This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.

This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.

This how-to article will help users to understand the project briefcase document workflow process using the Projects/Workspaces application in TDNext.

This article describes how to configure webhooks in a ticket or asset/CI application

The branch step acts as a way to more easily manage branches in a workflow with multiple paths.

This getting started article will help users to learn about interacting with Programs using the TDNext interface.

This how-to article will help project team members to add and manage hyperlinks to information external to the project using the Projects/Workspaces application in TDNext.

This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

This getting started article will help users to learn about interacting with Portfolios using the TDNext interface.

This introduction article will help users to understand how Issues may be interacted with and what the purpose of this feature is using the TDNext interface.

There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.

The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.