Bundle multiple reports in one email

I have supervisory staff who want to know more about the tickets their staff receive and complete. These supervisors will never answer a ticket, so they do not need a "Technician" license. I have created multiple reports for them. I'd like to know if I can bundle multiple reports into one email, so that the individual is not receiving upwards of 5 emails a day, each with one report attached. 



Tags reports ticket email technician license-usage email-delivery supervisor
Asked by Terri Edney on Tue 7/25/23 12:17 PM
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Answer (1)

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Mark Sayers Tue 7/25/23 12:21 PM

Hello Terri,

Unfortunately when a report is delivered it is delivered in its own email message. There is not currently a functionality to bundle multiple report delivery messages so many reports could be delivered in a single message.

You could certainly submit this as a product idea though if you'd like to see that as a feature capability in the future: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148

Mark Sayers
Sr Support Consultant, CS

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