Questions

I have supervisory staff who want to know more about the tickets their staff receive and complete. These supervisors will never answer a ticket, so they do not need a "Technician" license. I have created multiple reports for them. I'd like to kno...

Hello:
I am attempting to create a report that will be delivered annually to recipients via email, but there are only options for daily, weekly, and monthly delivery. Would there be a best work-around to set up annual delivery of reports?
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In the Monthly Report Delivery options you can select the 31st. What will happen if there is no 31st in the month in question i.e. June?

Hello again:
I have been able to set up a scheduled ticket for the first of each month. I wanted to ask if there would be a way to delay creation of such tickets (as well as email delivery of ticket reports) for the following Monday if the fi...