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Expense Accounts are used to categorize spending. Administrators can create, edit, and delete expense accounts to personalize expenses at your organization.
This article describes how tickets in an "On Hold" status impact reporting.
This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.
This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.
This how-to article will help users to use the Top Scored Requests report in TDNext.
This how-to article helps individuals to report on assigned tasks by project members in TDNext.
This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.
This how-to article will help Technicians and Managers use the Tickets Count Report to review tickets in TDNext.