- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
- Example ITSM Reports
Provide your team with the top 5 most common ticket types.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
This document outlines the purpose of tickets in the TeamDynamix ITSM system.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
Step-by-step instructions on how to create a second ticket that's a child of the current ticket. This builds on "Using web services to create a second ticket."