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There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.

Provide your team with the top 5 most common ticket types.

This document outlines the purpose of tickets in the TeamDynamix ITSM system.

List of TeamDynamix, client, and training-related roles for a TeamDynamix implementation.

Step-by-step instructions on how to create a second ticket that's a child of the current ticket. This builds on "Using web services to create a second ticket."

A guide on creating ticket and reporting tools to manage outages and report on them