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There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.

Provide your team with the top 5 most common ticket types.

This how-to article will help administrators to use a Workflow Web Service in TDAdmin to create a post to a StatusPage account.

Understand the key building blocks of TeamDynamix ticketing, including classifications, types, status values, priority, and assignment.

List of TeamDynamix, client, and training-related roles for a TeamDynamix implementation.

Step-by-step instructions on how to create a second ticket that's a child of the current ticket. This builds on "Using web services to create a second ticket."

Refer to this article to see all of the LMS courses available and in development for the Expanded Services Program.

This article explains how admins can customize ticket classifications, including renaming the six default ITIL classifications and setting a default classification for a ticketing application.