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Working with Project Update Templates
Requestor Updates to a Ticket Request Status
Using Article Templates during Ticket Update
Can you Update Ticket Attributes or Statuses via Email?
Knowledge Base Articles to be Updated (3 Months)
Provide your knowledge owners with articles that need to be reviewed.
How can an application administrator update a user's security role?
Working with Waterfall Plan Tasks
This how to article will help Project Managers and Project Team Members to add, configure, edit and update waterfall plan tasks using the Projects/Workspaces application in TDNext.
Accessing a Project Plan as a Resource
This article discusses how resources who are not Project Mangers can access project plans and update tasks in TDNext or TDClient.
Getting Started with Creating and Importing Users
Loading people records is important if you need TeamDynamix to know about people before they ever log in to TeamDynamix. This article summarizes ways that people records can be created or updated.
Requestor vs. Ticketing User Ticket Notification Templates
This outlines the differences between the Requestor and Ticketing User versions of Ticketing Platform Notification Templates.
About the iPaaS 3.0 URL Change - What you Should Know
The standard URL for accessing the iPaaS (and future Conversational AI) products will be changing as a part of 3.0. The existing URL of {region}.ipaas.teamdynamix.com will be changing to {region}{server).teamdynamix.com/tdapp.
Getting Started with Parent / Child Tickets
Attachment Support for the Email Monitoring Service
This introduction article will help users to understand the attachment support for the email monitoring service.
Understanding Remaining Hours, Percent Complete, and Estimated at Completion for Tasks and Plans
This introduction article will help users to understand how plan percent complete values are calculated in different circumstances using TDNext.
Working with Ticket Response Templates