This outlines how to create Ticketing Applications in the Admin tool.
A step-by-step guide to setting up a new Ticketing application, covering everything from creating the application and assigning user access to configuring forms, workflows, notifications, and Client Portal services.
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
This article explains how admins can customize ticket classifications, including renaming the six default ITIL classifications and setting a default classification for a ticketing application.
This article describes how to manage the settings found on the "Settings" page in the Ticketing application Admin UI.
This article describes how to configure webhooks in a ticket or asset/CI application
This article describes how Ticketing app admins can create Ticket Task Templates in TDAdmin
This article explains how to move a ticket from one TeamDynamix ticket application to another.
A list describing available template tags that can be used to fill ticket data into your ticketing email notifications.
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.