General Questions (Public)

This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.

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Link Ticket Types to KB Articles

Hi,
Does there currently exist a way to link either KB Articles or KB categories to a ticket type? So that when a ticket of a certain is created there is immediately related articles shown along the side panel under the user information or a ...
1 Answer
Peter Soto Last activity on 2/27/2024 1:45:36 PM by Mark Sayers

Vanity URL for KB Articles

Hello!
Is it possible to have vanity URLs for KB Articles? For example, instead of https://myinstituition.teamdynamix.com/TDClient/1111/ServicceHub/KB.ArticleDet?ID=12345 it would say something like https://myinstitution/PasswordReset?
T...
1 Answer
Michelle Fallon Last activity on 11/2/2023 12:47:51 PM by Mark Sayers

Knowledge Base Article Report

Hello!
Is there a way to create a report that pulls how many times a Knowledge Base article has been read within a specific date range?
For example: Article ID #123456 was read "x" times from 9/1/2022 to 9/30/2022.
Thank you for any i...
1 Answer
Michael McClure Last activity on 9/28/2022 1:35:07 PM by Mark Sayers

knowledge base: integrating a process library (adding many internally-focused articles to an externally-focused application)

Has anyone integrated articles into TDX where only people behind the curtain can see them? We have a couple - things that customers can't do for themselves due to such things as needing local admin rights. Now we are thinking about broadening thi...
1 Answer
Greg Van De Mark Last activity on 2/21/2022 10:39:34 AM by Mark Sayers