Vanity URL for KB Articles

Hello!

Is it possible to have vanity URLs for KB Articles?  For example, instead of https://myinstituition.teamdynamix.com/TDClient/1111/ServicceHub/KB.ArticleDet?ID=12345 it would say something like https://myinstitution/PasswordReset?

Thanks,

Michelle

Tags vanity-urls KnowledgeBaseArticle
Asked by Michelle Fallon on Thu 11/2/23 12:45 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 11/2/23 12:47 PM

Hello Michelle,

Unfortunately nothing in TDX supports doing this. That is not to say that your network team couldn't set up local redirects that shunt someone trying to reach https://myinstitution/PasswordReset over to https://myinstituition.teamdynamix.com/TDClient/1111/ServicceHub/KB.ArticleDet?ID=12345 , but TeamDynamix does not directly support or have a way to achieve this in our systems or in the Vanity URL configuration your organization utilizes.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Thanks, Mark. I appreciate the speedy response. - Michelle Fallon Thu 11/2/23 12:59 PM