Questions

Hi,
Does there currently exist a way to link either KB Articles or KB categories to a ticket type? So that when a ticket of a certain is created there is immediately related articles shown along the side panel under the user information or a ...

Hello!
Is it possible to have vanity URLs for KB Articles? For example, instead of https://myinstituition.teamdynamix.com/TDClient/1111/ServicceHub/KB.ArticleDet?ID=12345 it would say something like https://myinstitution/PasswordReset?
T...

Hello!
Is there a way to create a report that pulls how many times a Knowledge Base article has been read within a specific date range?
For example: Article ID #123456 was read "x" times from 9/1/2022 to 9/30/2022.
Thank you for any i...

Has anyone integrated articles into TDX where only people behind the curtain can see them? We have a couple - things that customers can't do for themselves due to such things as needing local admin rights. Now we are thinking about broadening thi...